Pond Pals - Water Gardens - Garden Ponds - Hemphills Garden and Aquatic Center, Fallston Maryland
Hemphills Garden and Aquatic Center
     

Hemphill's Garden & Pond Center Terms

 

Overview:

We have taken every precaution to make your transactions secure.  Our system utilizes industry-standard security measures, including SSL (Secure Sockets Layer).

If you prefer, we also offer you the option of submitting your order by telephone or fax at the numbers below.

Phone: (410) 803-1688
Fax: (410) 803-9977

Should you wish to contact us regarding an order or our policies you may e-mail us at: hemphillsales@pondpals.com

All account information submitted to us is safely isolated from unauthorized Internet access.

Most items will be shipped by the next business day.  If any item is out of stock, or on back ordered, we will let you know when it will be available to be shipped out.  Shipping is by UPS ground, UPS Second day, UPS three day select, or UPS next day.

The shipping charges will be based upon your shipping preferences, and will be clearly listed before your order is processed.

Additional shipping charges could incur if send from our warehouse located in Virginia.

Payment Options:

We gladly accept major credit cards on our secure shopping cart. 

Personal checks are accepted; however, product will not be sent out until check has been authorized by bank.

Other Important notes:

Price's and availability of items shown on this site are subject change to without notice.

Hemphill's Garden & Aquatic Center, Inc. assumes no liability for the use or misuse of products that we sell.

Returns:

Liners, tapes, sealants, fish food, bacteria, chemicals, and cut-to-length merchandise are not returnable unless defective.

Most other products may be returned within 30 days, provided they are clean, unused, and returned in the original packaging.

Shipping is non-refundable, and a restocking fee of 15% will be applied.

All returned items will need a recall tag if shipped U. P. S.

Important!  Before sending anything back..

  1. You must first call for a return authorization.
  2. Unless we instruct otherwise, merchandise should be returned to:

    Hemphill's Garden & Aquatic Center, Inc.
    2222 Fallston Road
    Fallston, Maryland 21047
     
  3. Return Credits will be applied once merchandise has been received
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